Shipping & Returns

Please check the table below to find your country's shipping rate.

DOMESTIC: Italy
€10 / FREE SHIPPING OVER €150
NO TAXES AND DUTIES
***
ZONE 1: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden.
€20 / FREE SHIPPING OVER €250
NO TAXES AND DUTIES
***
ZONE 2: Albania, Andorra, Faroe Islands, Gibraltar, Guernsey, Iceland, Kosovo, Liechtenstein, Moldova, North Macedonia, Norway, Serbia, Switzerland, Turkey, Ukraine.
€35 / FREE SHIPPING OVER €1000
Custom taxes are not included.
***
ZONE 3: United States
€35 / FREE SHIPPING OVER €900
Custom taxes are included in shipping; no extra costs on arrival.
***
ZONE 4:Canada
€40 / FREE SHIPPING OVER €900
Custom taxes are included in shipping; no extra costs on arrival.
***
ZONE 5: United Kingdom
€ 45 / FREE SHIPPING OVER €900
Custom taxes are included in shipping; no extra costs on arrival.
***
ZONE 6: Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Peru, South Africa, St. Barthélemy, Venezuela.
€ 45 / FREE SHIPPING OVER €900
Custom taxes are not included.
***
ZONE 7: China, Hong Kong SAR, Japan, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand.
€45 / FREE SHIPPING OVER €700
Custom taxes are not included.
***
ZONE 8: Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates.
€50 / FREE SHIPPING OVER €800
Custom taxes are included in shipping; no extra costs on arrival.
***
ZONE 9: Australia.
€60 / FREE SHIPPING OVER €900
Custom taxes are not included.
***
ZONE 10: Israel, Jordan, Lebanon.
€60 / FREE SHIPPING OVER €900
Custom taxes are not included.

Our trusted Courier will generally deliver the products within 2 to 6 business days from the order confirmation date. 
 All orders are processed from Tuesday to Friday, excluding holidays. 
 Once your package is shipped from our warehouse, you will receive an email containing your Tracking Number to follow its progress.
 All of our deliveries are insured until signed for and presented in packaging.
 Products shall be delivered to the address indicated by you in the order form at the checkout. We are not responsible for any delivery problems arising from incomplete or incorrect address details supplied by you. 
PANNALÙ is not responsible for import duties, customs, and local sales taxes levied by the country of destination where it is specified that custom taxes are not included.

MERLIN s.r.l. accepts returns or exchanges of the Products purchased in our e-shop within 14 days of the delivery confirmation date. Any eventual custom Orders, Customized Engraving, are final sales and cannot be returned.
If you purchased an item from an outside retailer and would like to return or exchange it, this must be done through the retailer. Unfortunately, we can only process exchanges for pieces purchased directly from our e-shop www.pannalu.com.
The products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging, and with the original security tag attached. All returns and exchanges are subject to a quality assurance inspection before they are accepted.
Any product with signs of wear, damage, or alteration (including but not limited to re-sizing) or whose security tag has been removed cannot be accepted.
You may be held liable in the case of depreciation of the product's value due to handling inconsistent with the preservation of the products' nature and characteristics.
If you decide to return your order, please email us at hello@pannalu.com with the requested info: Full Name, Phone Number, Order Number, and Type of Return (Return for Exchange, Return for Refund, Return for Repair).

RETURN FOR REPAIR
For repair inquiries, please send us an email at hello@pannalu.com. Please indicate the required repair within the email.
The repairs will be approved case-by-case, and we reserve the right to decide whether the repair is approved under a manufacturing defect warranty. Non-warranty repairs will be subject to a price estimate based on the damage or difficulty of the job, which will be submitted to you for acceptance before any repair.
PANNALÙ reserves the right to deny unreasonable repairs and assess if the damage was caused by misuse, improper care, or normal wear and tear.
In the event of a manufacturing defect or if you received the wrong item, please email us within 48 hours of receiving your jewel at hello@pannalu.com.

RETURN FOR EXCHANGE 
When available in stock, you may exchange your product for another size, colour variant of the same model originally purchased, or a new style with an equal or greater value only. We will not exchange merchandise for items of lesser value.
Please indicate the new size/colour or style within the email.
If you have exchanged the purchased product for another product of a higher price, you will be charged the difference.
After receiving your exchange request, we will email you a return label pre-paid by us in a few days, together with instructions to return the piece you would like to exchange. 
Once your returned piece has been received and processed, you will receive an additional email to cover the second shipment cost (for costs, refer to the tab above) and to confirm the delivery address. Shipment will be then processed 2-6 business days after receiving the payment. 

RETURN FOR REFUND 
To initiate a return, send us an email at hello@pannalu.com.
After receiving your return request, we will email you in few days a courtesy return label together with instructions to return the piece. 
Once your returned piece has been received and deemed compliant with our conditions and requirements, we will proceed with a refund. Please kindly note that the shipping cost of the return will be deducted from the refund (for costs, please refer to the tab above), and all the prior shipping costs are not refundable. You will receive a Credit Note notification email once the refund is processed.
Your refund will be credited back to the same method of payment used to make the original purchase on the Website once the returned products are received and passed our quality insurance inspection.